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CfT: ID5867746 DOJ - PSNI - Core IT Managed Services Contract

Buyer Organisation:
CPD - Supplies and Services Division
Title:
ID5867746 DOJ - PSNI - Core IT Managed Services Contract
CfT CA Unique ID:
SSD-6906
Evaluation Mechanism:
MAT
Description:
The Police Service of Northern Ireland (Authority) has a requirement for the provision of Core IT Managed Services (Contract). The Core IT contract encompasses the Authority’s operational systems excluding Wide Area Networks, Local Area Networks, Printers, and those dedicated internal networks and systems supporting sensitive specialist departments. The Supplier may be required to interface with these systems and collaborate with relevant third parties as necessary to ensure the effective delivery of services. The primary focus of this Core IT procurement is, to make a strong contribution to public confidence in policing by driving improvements in public service delivery through the provision of world-class IT services, which enhances frontline policing efficiency and resilience. In parallel, the aim is to deliver improved value for money for taxpayers through robust and effective contract management that drive continuous improvement in supplier performance throughout the initial contract term. The Authority therefore wishes to procure a Core IT solution which: • Meets all existing business requirements, providing continuity of service across all Authority operations; • Supports the transition from the current contractual arrangements to the new contract, ensuring minimal disruption to ongoing IT services and operational capability; • Provides flexibility and scalability to accommodate future and evolving business requirements, including changes in operational scope, technology, or user demand; • Maintains the confidentiality, availability, and integrity of all Authority systems, networks, and data in accordance with applicable legislation, security policies and standards; • Ensures the secure storage and management of Authority data, both on-premises and within any approved hosted or cloud environments; • Complies with all relevant current and future requirements relating to IT infrastructure, operational standards, and data protection legislation, including but not limited to UK GDPR and associated security frameworks; • Implements continuous quality enhancements in all areas, identified as requiring improvement, ensuring that service performance and user satisfaction are maintained and developed throughout the contract term; • Supports the adoption of automated services and modern management capabilities to streamline operational processes across both on-premises and cloud-hosted environments, delivering infrastructure services through a standardised, service-oriented model that provides a consistent and simplified user experience regardless of where the underlying data or services are hosted; and • Actively explores and adopts innovative technologies,. including artificial intelligence (AI) and Automation, where such technologies demonstrably streamline processes, enhance efficiency, resilience, and value for money, whether on-premises or cloud. The Core Towers are: 1. Infrastructure and Hosting Services; 2. Application Support. 3. Desktops, Laptops, and Peripherals; and 4. Service Desk. Please see DRAFT Services Specification provided at PSQ stage for further details.
Services, Works, Goods:
Services
CPC Category:
Computer and related services
Directive:
UK
Procedure:
Open/Competitive Flexible
CfT Involves:
A Public Contract
First Cycle:
Public
Tender Structure Envelope Type:
Qualification/Technical
Special Regime Contract:
No
CPV Codes:
72000000-IT services: consulting, software development, Internet and support
72500000-Computer-related services
80533100-Computer training services
32500000-Telecommunications equipment and supplies
48100000-Industry specific software package
48200000-Networking, Internet and intranet software package
48400000-Business transaction and personal business software package
48600000-Database and operating software package
48700000-Software package utilities
48800000-Information systems and servers
48900000-Miscellaneous software package and computer systems
50300000-Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
50800000-Miscellaneous repair and maintenance services
51300000-Installation services of communications equipment
51600000-Installation services of computers and office equipment
72200000-Software programming and consultancy services
72300000-Data services
72400000-Internet services
72600000-Computer support and consultancy services
72800000-Computer audit and testing services
30211000-Mainframe computer
30211200-Mainframe hardware
30211300-Computer platforms
30211400-Computer configurations
30211500-Central processing unit (CPU) or processors
30212000-Minicomputer hardware
30213000-Personal computers
30213200-Tablet computer
30213300-Desktop computer
30213400-Central processing units for personal computers
30215000-Microcomputer hardware
30213500-Pocket computers
30214000-Workstations
30216110-Scanners for computer use
30216120-Optical-character-recognition equipment
30216130-Barcode readers
30216200-Magnetic card readers
30231000-Computer screens and consoles
30231100-Computer terminals
30231200-Consoles
30231300-Display screens
30231310-Flat panel displays
30231320-Touch screen monitors
30232000-Peripheral equipment
30236000-Miscellaneous computer equipment
30236110-Random access memory (RAM)
30236120-Read only memory (ROM)
30236122-Erasable programmable read only memory (EPROM)
30236200-Data-processing equipment
30237000-Parts, accessories and supplies for computers
30237110-Network interfaces
30237120-Computer ports
30237130-Computer cards
30237132-Universal Serial Bus (USB) Interfaces
30237200-Computer accessories
30237280-Power supply accessories
30237300-Computer supplies
30237400-Data entry accessories
48220000-Internet and intranet software package
48510000-Communication software package
48520000-Multimedia software package
Contact Point:
ssdadmin.cpd@finance-ni.gov.uk
Publish on behalf of:
Police Service of Northern Ireland
Award per Item:
No
NUTS codes:
UKN
Above or Below Threshold:
Above
Time-limit for receipt of tenders or requests to participate:
29/10/2026 15:00
End of clarification period:
20/10/2026 15:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
29/10/2026 15:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
EU funding:
No
Multiple tenders will be accepted:
No
Contract duration in months or years, excluding extensions:
5 years
Validity of Tender in days or months:
180 days
Date of Publication/Invitation:
22/09/2026 14:00