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CfT: DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System
- Buyer Organisation:
- CPD - Supplies and Services Division
- Title:
- DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System
- CfT CA Unique ID:
- SSD-5643
- Evaluation Mechanism:
- Best Price-Quality Ratio
- Description:
- The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.
- Services, Works, Goods:
- Services
- CPC Category:
- Computer and related services
- Directive:
- Old Classic
- Procedure:
- Open
- CfT Involves:
- A Public Contract
- CPV Codes:
- 72000000-IT services: consulting, software development, Internet and support
72200000-Software programming and consultancy services
72230000-Custom software development services
72232000-Development of transaction processing and custom software
72250000-System and support services
72253000-Helpdesk and support services
72260000-Software-related services
72300000-Data services
72310000-Data-processing services
72311100-Data conversion services
72312100-Data preparation services
72314000-Data collection and collation services
72316000-Data analysis services
72317000-Data storage services
72313000-Data capture services
72320000-Database services - Contact Point:
- SSDAdmin.CPD@finance-ni.gov.uk
- Publish on behalf of:
- Consumer Council for Northern Ireland
- Award per Item:
- No
- NUTS codes:
- UKN0
- Estimated value (GBP):
- 134400
- Above or Below Threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 22/12/2022 15:00
- End of clarification period:
- 13/12/2022 15:00
- Upload of documents within the clarifications:
- Yes
- Tenders Opening Date:
- 22/12/2022 15:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Contract duration in months or years, excluding extensions:
- 3 years
- Validity of Tender in days or months:
- 90 days
- Date of Publication/Invitation:
- 22/11/2022 17:14
- Publication Date of Contract Award Notice:
- 26/01/2023 11:23